Our Philosophy
We Seek the Best Solution for Our Customers
Our first choice is always efficient solutions that are a perfect match to the needs of our customers. We use standard tools where they represent an optimal solution in terms of costs and benefits. For special tasks, we use our own highly specialized software tools, customizing them where required to ensure the greatest possible effectiveness for our customers.
Our project approach is evolutionary and adapts to the requirements and possibilities of our customers. Our customers remain independent through an early transfer of knowledge to their employees.
We Preserve Knowledge and Protect Your Investments
Knowledge is the most important capital in a business. Process knowledge and experience reflected in your IT systems. This knowledge grows and develops within a system over years and yet it is only marginally documented or reusable within possible future systems. For this reason we take great care to use and maintain our customers' know how - whether in the heads of their employees or in inherent process knowledge locked within systems - in order to ensure it remains available after a modernization.
Our Thinking is Entrepreneurial
It is not enough for us to modernize a system. We are constantly on the lookout for the best and most cost effective solution in terms of Total Cost of Ownership. By carefully preparing return on investment (ROI) plans together, we help customers to justify the costs of investing in the project and to quantify the added value. By way of quick wins, many of our projects return financial savings that help to further relieve the monetary outlay within a very short timeframe.
Our extensive experience enables us to guarantee the stability, scalability and future sustainability of solutions that are integral to the business strategies of our customers. We seek as high a degree of self sufficiency as possible for our customers during project execution, and as the project is carried out during running operations, daily business is not affected.
We Take Responsibility
Highly motivated project teams, competent and experienced project managers, strict quality control and a constant focus on critical success factors during the project guarantee that we complete and deliver the project within the agreed timeframe and budget. We place so much trust in our capabilities that we execute projects according to a policy of "fixed time/fixed price". Not only do we thereby increase the planning security for our customers and partners, but we also take responsibility for project risks, independent of whether we are involved as the main contractor bearing full responsibility for the project, or are involved in a project with our partners.
We Work Hand-In-Hand with Our Partners
Partners are an essential part of our business model. We make our special knowledge available to our customers' partners in order to offer the best possible solution for our customer or their particular situation, and they in turn offer us technology or relevant market knowledge. Partners extend and enhance our solution offering when we act as the main contractor of a modernization project.
It is our goal to successfully modernize and optimize systems, independent of the relationship between contractors and subcontractors in a particular project. We concentrate on our core competencies: modernization based on highly specialized tools. We are independent of hardware and software vendors and place great value on that.
We Know the Market and We Know How
We are specialists in the tool-based modernization of IT systems and have been since 1992. Our modernization methodology, a combination of proven methods and highly-specialized modernization tools has been successfully applied in countless projects as our many satisfied customer references show. smartTools evolve constantly with each project iteration. This experience is unique in the market and is a guarantee for a successful modernization project.